• Location: Belfast – Blended home/office or fully office based
• Hours: Full-time
• Salary: Up to £27,326 per annum (depending on experience)
• Term: Fixed term until 8th September 2026 (maternity cover)

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of
  service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Two paid volunteering days per year – a chance to give back to the causes that matter most
  to you

Please see our careers
page for the full list of benefits we have to offer and why Energy Saving Trust is a great
place to work.

The team

The Northern Ireland team sit within the Energy Directorate of Energy Saving Trust.

Our main focus is to deliver the Northern Ireland Sustainable Energy Programme (NISEP), and we
also are involved in other work and deliver campaigns to help householders in Northern Ireland
save energy and money.

The role

This exciting role offers the opportunity to take charge of operational delivery while leading
and supporting the programme support officers within the Northern Ireland team. You will
collaborate closely with the project manager and assistant programme manager to ensure the
successful execution of day-to-day activities for the Northern Ireland Sustainable Energy
Programme (NISEP), managing up to £8m in annual funding. This is a key position for those
passionate about driving impactful change in sustainable energy.

What you’ll do

Manage and optimise a team of programme support officers, ensuring workflows are prioritised,
email queries are addressed, and service delivery aligns with NISEP service level agreements
(SLAs). Oversee complex payment claims, collaborate on reports, and approve NISEP claims up to
£10k as the Energy Saving Trust signatory.

Maintain financial records, produce regular and ad-hoc reports, and support ISO audits and
finance reporting. Lead customer feedback and complaints handling, resolving escalated issues
and keeping the Utility Regulator informed. Identify areas for operational improvements and
provide regular updates to the project manager on performance and actions.

What you’ll bring

• Demonstrated experience of managing employees.
• Maintains integrity, upholds professional standards, and ensures high-quality customer
  service.
• Demonstrated experience of operational and project management.
• Excellent numeracy skills and attention to detail.
• Excellent IT skills (in particular Excel).
• Experience of working in a target-driven environment.
• Proven experience of continuous improvement and documenting processes.

Applications close 23:59, 20 August 2025. Interviews are intended to be held
week commencing 1 September 2025

To avoid disappointment, you are advised to submit your application as soon as
possible as we reserve the right to close the vacancy early if a high volume of applications
are received. This is to ensure that we can manage application levels whilst maintaining a
positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to
consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details,
work history and a supporting statement. Applications submitted without a supporting statement
will not be considered.

In your supporting statement please explain how you meet the essential areas in the job
description. Applications submitted via email or without a supporting statement will not be
considered.

Reasonable adjustments: We are a Disability Confident Committed
employer. We want to ensure that our recruitment process is inclusive of and accessible
for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the
recruitment process, please get in touch with recruitment@est.org.uk or call reception on
+44 (0)20 7222 0101. We will do our very best to support you.

Flexible working: We offer a range of flexible working arrangements, including
working from home, compressed or part-time hours, job shares and other arrangements. There is
no need to justify your preferred working pattern and we encourage our people to work in
whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where
everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities
and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview
slots for candidates who apply via the Disability Confident scheme and meet the minimum
criteria for a role. Find out
more here.

You can find out more about our commitment to diversity and inclusion here.