Randstad are recruiting a Switchboard Operator, with clerical duties for Belfast Metropolitan College based at the Titanic Quarter campus.
If you have experience in a busy, customer-focused environment and have excellent communication skills, this may be the role for you.
Benefits
- Band 2 – £12.80 per hour
- Enhanced holiday package
- Titanic Quarter location
- Temporary ongoing contract
- Parking on-site (discounted for staff)
- 36 hour work week – Monday – Friday
- Opportunity to work with one of the UK’s largest FE Colleges
Requirements
- At least one year’s experience working in a customer service capacity in a commercial or public sector organisation
- Ability to use switchboard software
- GCSE Maths and English or equivalent
- Experience dealing with customer issues over the phone and email in a professional manner
- A flexible approach to meet the needs of the College
- Candidates will be subject to enhanced vetting / compliance checks including an Enhanced Access NI check due to the nature of this work
Duties
- Operating a computerised switchboard system, answering calls, and directing them to the appropriate department or extension
- Acting as the first point of contact for general enquiries from potential students, current students, College service users, and staff
- Providing a high-quality and positive customer service experience
- Maintaining an accurate database of staff names and locations
- Administration of correspondence, including incoming and outgoing mail
- To promote, implement, and ensure compliance with all College policies and procedures
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
Skills:
admin administrator switchboard phone call centre
