At GO Outdoors our purpose is strong and clear; to inspire and equip everyone for life outdoors. Thats because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values arent just posters on the wall, we live them every day; One Team we are stronger together, Responsibility we take ownership, Passion we believe in what we do and Integrity we do the right thing. Clear values which help us to fulfil our mission to be the nations favourite outdoor retailer. If you share our passion and want to make a difference join our team to be a part of something unbeatable!

Role overview:

Being part of the stores Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities:

As a supervisor, youll be doing the following:

Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.

Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

Contribute to achieving or exceeding the stores monthly sales target.

Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

Achieve upselling or cross-selling targets.

Maintain a high Net Promotor Score.

Ensure stock accuracy during store Audits.

Ensure all new colleagues complete mandatory training required.

Skills and Experience:

Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment

Passionate about retail & hold a good understanding of the latest trends and our competitors

Previous experience of coaching and mentoring individuals

Strong communication skills

Strong attention to detail & ability to maintain high standards on the shop floor

Promote JD Group values to internal and external stakeholders

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

Monthly discretionary bonus schemes

Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)

Health cash plans

Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)

Discounted Gym memberships at JD Gyms

Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

Opportunities to volunteer and contribute to JD Foundation

Employer engagement forums to help influence positive change

Incremental Holiday Allowance

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time

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