Study Participant Representative
Belfast, Northern Ireland
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion offers one of the most experienced clinical pharmacology research networks in the industry.
Do you enjoy providing excellent customer service? If so, we may have the position for you! Celerion is currently seeking a full-time Study Participant Representative to join our clinical study recruitment team.
In this role, you will answer inbound calls from the public interested in information regarding clinical study participation. You will screen callers and recruit those who meet eligibility criteria to participate in clinical studies. You will also be responsible for collecting and entering participant medical history information into our database system and make outbound calls to study participants as needed.
We need candidates with the ability to work a flexible schedule and this will include mainly daytime shifts but occasionally evening or weekend shifts as well on a rotating basis.
Requirements
- Must demonstrate excellent professional telephone communication skills
- Must demonstrate commitment to providing outstanding customer service
- Be able to sort information from multiple clinical studies and advise participants appropriately
- Computer data entry experience preferred
- Accuracy and attention to detail essential
- Proactive attitude
- Previous call centre, telemarketing, or promotional experience highly desirable
- Previous knowledge of medical terminology is preferred
- A-level education standard required
Celerion Values: Integrity,Trust ,Teamwork, Respect
Celerion is an Equal Opportunity Employer.
