Location: Newry, Northern Ireland

Working hours: Full time, 40 hours per week, Monday to Friday

Contract type: Permanent

We are currently seeking a dedicated and professional individual to join our Customer Service team at our Newry site as a Service & Logistics Representative. This role plays a key role in delivering our core service values: SHOQS Simple, Honest, On-time, Quality Service.

Key Responsibilities:

• Deliver exceptional customer service to customers in person at the trade counter, as well as via telephone, email and webchat

Respond promptly to customer enquiries and resolve complaints effectively ensuring a consistently high standard of service
Support warehouse operations as required, including picking and packing stock and receiving incoming deliveries

The successful candidate will possess strong interpersonal and communication skills, a proactive approach to problem-solving and a commitment to maintaining a high standard of customer experience across all channels. Proficient IT skills along with a high level of accuracy and attention to detail are essential.

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this role.

Fixfast, a proud family-run business, is marking its 50th anniversary with a continued commitment to innovation, excellence and market-leading technology. Joining the Fixfast team comes with numerous benefits, including complimentary food provisions, a company-wide bonus scheme, a robust pension plan, private healthcare, a cycle-to-work scheme, and the privilege of working in a caring and supportive environment.

To apply, please submit your CV and Supporting Statement