?? Service Desk Analyst – Onsite Role Based in Rushmere
Location: Rushmere
?? Working Pattern: Onsite, 24/7 shift-based support
We are looking for a passionate and customer-focused Service Desk Analyst to join our newly formed IT Infrastructure and Operations team within the Pilgrims Shared Services Centre. This is an exciting opportunity to be part of a 24/7 European IT Service Desk, supporting a wide range of technologies and collaborating with teams across the business.
You’ll be at the frontline of IT support, ensuring incidents and service requests are handled efficiently and professionally, delivering a high standard of customer service at all times.
?? Key Responsibilities
- Provide first-line technical support across the European business
- Manage incidents and service requests using approved ITIL-aligned processes
- Communicate effectively with users and escalate issues where necessary
- Contribute to a culture of continuous improvement and knowledge sharing
?? Skills & Knowledge
- Aligned with the company’s core values and competencies
- Experience in a customer support role within a medium to large organisation
- Strong communication and interpersonal skills
- Skilled in incident impact analysis and problem-solving
- Analytical mindset with a proactive approach to work
- Flexible, positive, and proactive attitude
- A strong team player with a willingness to learn and grow
The company
Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.
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