Cuthbertson Laird (Part of the PASS Ltd group of companies), Belfast BT36 4TZ

The Service Department Administrator’s primary role will be to answer inbound service-related calls providing quotations and calibration updates to new and existing customers, processing orders via telephone and email communication and assisting the service and calibration engineers with general administration.

We are looking for a self-motivated candidate with a positive attitude, who can demonstrate the ability to work within a busy team environment.

This role will be based in Newtownabbey, Belfast.

The role requires an organised individual with excellent IT skills with a good understanding of:

• Business communications
• The sale process and general business administration
• Utilising in house accounts package to monitor customers and constructing quotes
• A good working knowledge of general electrical test equipment, HV equipment and power quality equipment or service and calibration would be an extreme advantage but not essential as full training will be given to the right person.

Job Role:

• Liaising with manufacturers to organise the calibration of equipment.
• Generating/handling Purchase Orders; both to send to contractors and process from customers.
• An understanding of VAT Codes between the UK and EU.
• Processing orders – providing potential/existing customers with quotations for calibration and processing sales orders.
• Front facing role – dealing with customers in person daily.
• Liaising with internal departments such as Accounts, Sales, Stores and technicians.
• Taking all phone calls/emails from both EU and UK customers.
• Willingness to learn a basic understanding of the equipment you will be handling daily.
• Ensuring deliveries are sent out for customers you are handling by working with Stores.
• Cash handling – processing orders using card machine/cash.
• Arrange/reschedule jobs where necessary with customers or subcontractors.

Benefits include;

• Group Life Policy Benefits
• Health and Wellbeing programme
• Life insurance
• Company Pension
• Free parking
• On-site parking
• Company events
• Lunches on PASS
• Birthday vouchers
• Christmas bonus scheme
• Loyalty bonuses
• Cycle to work Scheme
• New Baby Bonus

Job Type: Full time, permanent

Hours of Work: 37.5 hours – 8am to 4.30pm Monday to Thursday and 8am to 1.30pm Friday

Annual Leave: 22 days, accruing extra days for each full year of service up to 25 days