We are hiring for our client, a growing construction and supply business, who are seeking a Service Co-Ordinator to take ownership of their busy Service Department. Based in Antrim, this role is ideal for someone who enjoys structure, customer contact, and playing a pivotal role in a small, hands-on team.
Top 3 Things to Know About this Job:
- Monday – Thursday 9.30-5pm, Friday 9.30-3pm
- Permanent, full-time role with a strong team culture and bonus scheme
- Antrim location with on-site parking and a relaxed work setting
The Role
- Coordinate the day-to-day running of the Service Department, scheduling appointments, liaising with customers, and overseeing workflow
- Organise deliveries, collections, and support field technicians with real-time updates
- Use the in-house CRM to update records, track assets, and manage service notes
- Create and send quotes, request purchase orders, and manage parts ordering
- Work closely with internal teams and drivers to optimise delivery routes
- Manage documentation – scanning, archiving, data input, parcel tracking, and reporting
- Prepare weekly reports for internal meetings and help drive departmental progress
- Provide clear and professional communication via phone, email, and in person
- Deliver excellent service and play a key role in maintaining company reputation
The Person – What We’re Looking For
- Minimum 1-2 years’ experience in a busy office or admin environment
- Excellent organisational skills with a proactive and can-do attitude
- Strong communication skills with a confident, professional phone manner
- Comfortable working on your own initiative, with minimal supervision
- Competent IT user – confident with Microsoft Office and eager to learn CRM systems
- Enthusiastic, driven, and committed to delivering excellent customer service
Desirable:
- Previous experience in service coordination or operations support
- Experience managing documents, quotes, or delivery scheduling
- High level of attention to detail and pride in managing your own area
The Reward – What’s in it for You?
- Competitive Salary + Quarterly Bonus
- Permanent full-time hours with an early finish on Fridays
- Free on-site parking
- Location just 20 minutes from Belfast city centre
- Ownership of your own function within a supportive SME team
- Career growth and training in a company committed to development
Next Steps – Why Hunter Savage
We work closely with growing businesses across NI to help support strategic hires in administration and operations. For more information or to apply for this job, contact Nuala McClinton at Hunter Savage. Visit our website to view more roles in Business Support in Construction.
Skills:
administration customer service coordinator service coordinator
