IT Systems Support professional required to take the lead in systems support and service delivery. Managing IT operations, support critical business systems, and drive service improvements in a regulated environment. Key Responsibilities: Provide 2nd & 3rd line IT support, managing incidents, service requests, and changes. Monitor and maintain IT systems, ensuring minimal downtime and high service levels. Collaborate with third-party providers and internal teams to optimise system performance. Drive service improvements, automation, and best practices across IT operations. Oversee the development and implementation of new IT systems and enhancements. Serve as a subject matter expert in IT support and infrastructure. What You Need: Degree in IT, Computer Science, or equivalent experience. 10+ years experience in IT, with 5-7 years in systems support/development. Experience in manufacturing or pharmaceutical environments. Strong troubleshooting, problem-solving, and customer service skills. Knowledge of RPG, MS-Access, MS-SQL, .Net, or Qlikview. Familiarity with ITIL, system monitoring, and infrastructure management. Experience with Microsoft Server, Active Directory, virtualisation, and backup technologies – desirable Why Join? Competitive salary and benefits package. 32 days annual leave, pension scheme, and healthcare plan. Career development opportunities in a growing company. Well-being initiatives, subsidised canteen, and employee perks. Please apply now if you are meeting the above criteria, or reach out to Andrew Harrison directly for a further conversation. Skills: System Support Development RPG SQL MS Access .Net Qlikview