Job Description
Purpose of the Job
Support effective and efficient HR Operations across the global jurisdictions where Ocorian operates. Alongside the operational HR delivery across the employee lifecycle, this role will focus on technology and process improvement to advance the transformation and tech enablement journey of the HR function.
Main Responsibilities
- Support definition of requirements, testing and deployment of new and/ or enhanced HR systems and functionalities.
- Develop, continuously improve and implement scalable human resources processes and documentation to drive efficiency and reflect current practice and updated regulations.
- Proactively participate in HR projects and strategic initiatives.
- Prepare metrics and perform data analysis as required.
- Perform internal controls and conduct quality assurance reviews to ensure enhanced service, continuous improvement and drive high standards of data accuracy.
- Be the first point of contact for employee and manager support on company policies, procedures, processes and HR systems/ data. Take the lead on handling and guiding the team on complex requests and escalations. Communicate solutions to complex requests to clients, responding professionally to their challenges.
- Maintain the relevant HR systems, to reflect accurate information for new joiners, current and former employees. Conduct internal audits and controls.
- Administer, monitor and/ or support human resources processes such as probation reviews, employee referrals and benefits administration.
- Support the onboarding process, deliver new joiner inductions and prepare HR documentation throughout the employee life cycle (e.g. offers of employment and promotions). Coordinate any updates to templates and presentations and take the lead preparing non-standard documents.
- Support the integration and training of new joiners into the HR Operations team.
- Research, source and use relevant legal framework/knowledge within relevant jurisdictions for service delivery.
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