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Shelbourne Motors is renowned for being one of the most progressive motor retailers in Northern Ireland. We like to look at things differently and strive to achieve our business objectives while maintaining the family ethos in the Shelbourne Motors foundations. At Shelbourne Portadown we representing prestigious bands such as Toyota, Renault, Dacia Nissan and Kia. We also sell, service and maintain a large selection of quality used vehicles outside of these brands. We now wish to recruit for a Senior Aftersales Advisor within our Newry premises.

SENIOR AFTERSALES ADVISOR

Location: Newry premises

Hours of work: Monday Friday 8.30am – 5.30pm and one in 4 Saturdays 9.00am – 1.00pm

THE ROLE

As a Senior Aftersales Advisor within Shelbourne Motors, you will play a vital role in ensuring the smooth, efficient, and profitable operation of the Aftersales Department. You will combine excellent customer service with strong organisational and administrative skills, supporting the delivery of exceptional service standards and operational excellence. You will be a point of contact for customers throughout their service or repair journey, ensuring clear communication, efficient job progression, and complete customer satisfaction. In addition, you will provide leadership support to the Aftersales Manager by overseeing daily workflow, maintaining process compliance, and helping to drive departmental performance, efficiency, and customer retention.

• Customer Contact & Service Delivery– welcoming of all customers at the Aftersales desk with a warm and professional manner, qualifying their needs; agreeing service instructions and booking vehicle into the workshop;
• Job Preparation & Workflow Planning– lead on continuous improvement initiatives to provide a seamless customer experience in the service department from initial contact to vehicle handover;
• Workshop Coordination & Quality Control – support the Aftersales Manager in maintaining workshop discipline, accuracy, and right first time, on time, every time standards.
• Vehicle Health Check (VHC) Process –ensure customers are informed of additional work promptly, with all sold and deferred items accurately logged and followed up.
• Customer Updates & Handover –ensure the customer is kept informed and the car is delivered to them in a manner that meets the highest standards of customer satisfaction
• Administration – to supervise and ensure all administrative records are maintained to the highest standards including contact details, invoices, payments and warranty administration;
• Problem Solving: Handling customer problems and complaints using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business;
• Collaboration & Teamwork –Creating a positive working environment where workshop, service and parts teams work collaboratively to deliver exceptional customer service to our customers.

The Candidate
The ideal candidate will be an excellent communicator, have the ability to inspire the team with a right first time mindset, whilst building rapport with customers. They must have 3 years experience in an aftersales roles in a comparable industry. It is also essential for the successful candidate to be proficient in Microsoft packages and hold a valid clean driving licence as they will be required to move vehicles on and off site.

If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you.

Preference will be given to those applicants with previous Service and or Parts Advisor experience in the automotive industry, working knowledge of CDK computerised system and a sales history. Shelbourne Motors Limited is an Equal Opportunities Employer.

Skills:
Driving Licence

Benefits:
Employee Social Events Long Service Awards 30 days Annual leave Bonus Industry leading performance pay plan