Position: Scheme Co-Ordinator Carrickfergus, Newtownabbey & Belfast Hours: 20 25hrs per week Rate of Pay: £12.82 per hour Closing date: 2ndJune 2025 Responsible to Chief Executive Key Objectives To welcome new tenants to their flats and bungalows and assist them in settling in To promote the corporate life of the tenants in response to demand To support tenants in times of sickness, bereavement, or distress To assist in engaging staff required for domestic and, where necessary, catering duties, and to supervise them to ensure efficiency and cleanliness In consultation with the Property and Development Manager, ensure proper and cost-effective maintenance of buildings, equipment, furnishings, and grounds To ensure relevant Health and Safety regulations and legislation are understood and implemented throughout the Associations property To manage the scheme in a spirit of service and concern for those in need, while ensuring equality of treatment and service to tenants Main Tasks Make daily contact with all tenants to ascertain their well-being and needs, and take appropriate action Collate and update relevant information on each tenant for the Helpline system Advise and assist tenants in aspects of life where support is needed, including: Contact with local authority, statutory services, district nurse, etc. Assistance with repairs or maintenance Liaison with external bodies or visitors Collect monies from schemes coin-operated equipment (laundry, payphone, etc.) and account accordingly Authorise and control purchase of cleaning materials, food, and other disposables within budget; maintain petty cash ledger Take and record meter readings as required Attend training seminars as required by the Housing Association Ensure alarms, safety, and emergency procedures are up to date, fully operational, and understood Control use and care of communal areas, special bathroom, laundry room, and other facilities Create and maintain up-to-date Support Plans for individual tenants as per guidelines Maintain records as required by legislation, good practice, or Abbeyfield & Wesley Housing Assist in interviewing prospective tenants, organise viewing of accommodation and facilities Encourage tenant use of common areas and organise events and activities Undertake any other duties to ensure smooth running of the Scheme and meet tenant needs, including domestic work as required General Requirements Attend and establish staff meetings where appropriate and participate in one-to-one sessions as agreed Attend appropriate training and development sessions Maintain confidentiality at all times Carry out any reasonable duties as requested Comply with Health and Safety at Work Act 1974 Promote and uphold equality and diversity in employment and service delivery Travel and work evenings/weekends as required Candidate Profile Essential Requirements 5 GCSE passes or equivalent including Maths and English (Grade C or higher) OR 5 years relevant experience Minimum two years relevant experience Competent computer skills (Microsoft) Good knowledge of Health and Safety regulations Current, clean driving licence and access to a car for work Physically fit to meet the requirements of the post Ability to work independently and meet deadlines Good written and verbal communication skills Ability to reason logically and produce satisfactory solutions Desirable Requirements Relevant First Aid Training Vulnerable Adults Training Housing-related qualification or working towards one Experience or good knowledge of Housing Associations and related policies/procedures, or general social housing experience Additional Information This job description is not exhaustive and may be amended to reflect the needs of the role over time. It is intended as a guideline of expected duties. Visa Sponsorship: Abbeyfield & Wesley cannot provide sponsorship for visa applicants for this post. Applicants must have the right to work in the UK. Equality: Abbeyfield & Wesley welcomes applications from all sectors of the community regardless of age, race, religion, sex, sexual orientation, or disability. Personal information provided will not be used to disqualify any applicant. Access NI Check: This post involves substantial access to vulnerable adults and children and is therefore subject to an Enhanced Disclosure Check through Access NI. This includes: Verification of identity Full criminal history (spent and unspent convictions) Cautions Disqualifications from regulated or care positions Other relevant police information A criminal record will not necessarily bar employment. Abbeyfield & Wesleys policy on the recruitment of individuals with a criminal record is available upon request. Further information and theAccess NI Code of Practice can be found on the NI Direct Government Services website.