About us:

Formed more than 40 years ago, MCL Fire has grown to become one of Ireland’s leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.

Duties/ Responsibilities

• Prioritise and manage the service / maintenance workload for our existing customer base
• Plan and schedule service jobs / visits for our team of Technicians
• Liaise with customers and pre-book access for some service jobs / visits
• Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)
• Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
• Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs
• Provide support to customers via telephone and email
• Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
• Maintain a high level of attention to detail and focus on quality when capturing and inputting information
• Additional duties in line with management / business requirements

Essential Criteria

• Previous use and operation of planning and scheduling software
• 2 years transferrable experience, ideally from a planning, service desk background
• Minimum 5 GCSEs (A-C), including English and Maths
• Excellent verbal and written communication skills
• Customer focused and passionate about delivery of service
• Ability to work on own and achieve key tasks within deadlines
• Computer literate, with a full working knowledge of all Microsoft Packages
• Excellent time management, organisational and forward planning skills
• Methodical, with meticulous attention to detail
• Team player with a positive can-do attitude

Desirable Criteria

• Educated to A level standard (or equivalent)
• Previous experience within the fire safety sector
• Flexibility
• Influencing and negotiation skills
• Commercial accumen

What we offer

• Uniform
• Free parking
• HSF Health plan
• Pension scheme
• Cycle to work scheme
• Team building days/ trips away
• 20 days paid holidays plus stats and additional days for length of service
• Additional holiday for ‘ Birthday Allowance’

To apply – click apply now below and upload a copy of your CV

Skills:
Scheduling Coordinating Client Service