Job Description
About the Role:
We are looking for a motivated and organised Scheduler to join our friendly office team in Belfast. This is a key role in ensuring the smooth running of our domiciliary care service by coordinating care staff schedules and maintaining excellent communication with both clients and carers.
Main Responsibilities:
- Create and maintain rotas for care staff, ensuring all client visits are covered efficiently.
- Communicate any changes or updates promptly to staff and clients.
- Liaise with care coordinators and management to ensure continuity of care.
- Respond to incoming calls and emails in a professional and timely manner.
- Support recruitment and induction of new care staff as required.
- Participate in the on-call rota, providing out-of-hours support to carers and clients (shared on a rolling basis).
- Covering care visits when required.
- Maintain accurate records and ensure compliance with company policies and RQIA/NISCC standards.
Requirements:
- Previous experience in scheduling, rostering, or coordinating within the care sector is highly desirable.
- Excellent organisational and communication skills.
- Strong IT skills, including use of scheduling or care management software.
- Ability to remain calm and solution-focused under pressure.
- Flexibility to participate in the on-call rota.
- Excellent communication skills
What We Offer:
- Competitive salary £26,000.
- On-call allowance.
- Ongoing training and development opportunities.
- Supportive office environment with a close-knit, dedicated team.
- Opportunity to make a meaningful difference every day.
- Full valid driving licence and access to your own car is required.
If you’re a proactive and caring individual who enjoys working in a fast-paced environment and takes pride in helping others, we’d love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to AccessNI for an enhanced check.
