Sales Person
POSITION:Store positionreporting to the 2IC/MIT and Store Manager.
DEPARTMENT: Electrical.
JOB OVERVIEW: The role of Sales Person in Harvey Norman is to maximise sales and profit by meeting the needs of the customer. A successful salesperson has excellent product knowledge, provides outstanding customer service, creates a great shopping experience for the customer, and is above all else dedicated to the craft of selling. This role is crucial for making Harvey Norman a great place to shop.
GENERAL
- Complete every step of the sale thoroughly as per the relevant training program for your division.
- Complete the transactions through POS.
- Prepare merchandise for delivery.
- Offer customers a carry-out service at the completion of transactions for large items.
- Assist in the movement of floor stock and floor relays.
- Handle store merchandising duties and assist with the organisation of various in-store promotions.
- Use the tools and technology proficiently that is available to you at store level.
- Process Online Sales Orders, maintain awareness of the Click and Collect areas and be familiar with online returns procedure.
- Be open and accepting of necessary change, learning and innovation; change behavioural style or method of approach when necessary to achieve a goal.
- Ensure that you are familiar with all computer systems.
- Comply with strategies and company policies to prevent theft and shrinkage from company shops, including prevention of theft by colleagues and customers.
- Be highly motivated to succeed and driven at all times.
- Complete all necessary tasks and fulfil all commitments made to your team, colleagues, and General Manager on time and without supervision.
- Maintain a professional and friendly environment with customers, colleagues and supervisors.
- Stay up to date about company performance-related remuneration policies and procedures.
- Ensure after sales customer support is provided face to face, via telephone and email with consistency.
- Be prepared to go the extra mile, exceed expectations and impress our customers,
