Expert welcome applications for this new, permanent role based in the Garvagh / Coleraine area. Our Client are global leaders and have achieved significant growth in the last 5 years.

JOB PURPOSE

• To manage the reception area, greeting all visitors in a professional, warm and friendly manner.
• To provide a fast and efficient telephone service to customers and staff
• To provide general administrative support within the Group

Main Tasks and Responsibilities

Reception

Create a positive first impression to all visitors and customers and ensure that they receive a professional, efficient, and courteous experience.

Call handling

Ensure that all incoming calls are answered professionally, promptly and efficiently. You may well be the customers first point of contact.

Our Client operates an automatic call handling system with many calls received directly by the member of staff selected. Should one of these calls be unanswered within a given timeframe (6-7 rings), it will overflow to you, the switchboard operator for onward transfer. Incoming calls received at switchboard are approx. 75 per day plus overflow calls from other staff members.

Administrative duties

The person recruited will also provide general administrative support to the Directors, Managers and Finance staff .

• Sending out hard copy invoices and overdue letters etc.
• Preparation of various machine certificates and distribution of same. Issuing reminders to customers on a weekly or monthly basis.
• Running monthly Manufacturer Reports for DAF Trucks Ltd on their Max discount scheme and providing a report and analysis of vouchers to be redeemed. Crediting the relevant customer with the appropriate discount amount.
• Updating various schedules and databases within the computer system – Microsoft Dynamics (D365).
• Maintaining various registers within Excel e.g. customer equipment registers.
• In the longer term the successful candidate will assist with Social Media platforms such as Facebook and LinkedIn. A working knowledge of the business and organizational structure is a prerequisite to performing this task.
• Other duties as required.

About you

Applicants must be able to demonstrate how they meet most or all of the following criteria:

• Have at least six months recent telephony experience ideally obtained in a customer-facing environment and be able to demonstrate good oral and written communication skills
• Be polite, professional and well presented with a pleasant and confident telephone manner.
• Have excellent IT skills with a working knowledge of the Microsoft Office suite to include Word, Excel and Outlook. A knowledge of social media platforms would be an advantage.
• Can demonstrate strong administration skills with an emphasis on accuracy and attention to detail.
• Can multi-task and perform well in challenging situations with a positive can-do attitude.

Company Benefits

• We pay favourable rates depending on your experience.
• 29 days holidays per year (including Statutory).
• Automatic enrolment in Life Cover.
• Automatic enrolment in Workplace Pension Scheme.

For further information on this vacancy, please contact Kevin on or forward your CV using the link below.

Skills:
Receptionist Administrator Telephonist