Quote Coordinator – Cookstown
The company:
Our client an award-winning organisation based in Cookstown is firmly established as one of Europe’s largest manufacturing organisations and is a market leader in their industry. They are a family-run company and have successfully been trading for over 30 years and now have sites across Europe.
They are recruiting for a Quote Coordinator. This is a 12 month contract initially to cover maternity. Hours of work are Monday-Friday 9-5. Salary can be discussed at interview.
As Quote Coordinator duties include:
Delivering excellent levels of customer service Building strong working relationships with existing and potential customersCo-ordinating a high volume of quotations for a wide range of products
- Collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotations
- Communicate effectively via email, on the phone and in person
- Instil and maintain a customer service culture (internal and external) where the customer always comes first
- Check leads to identify and remove duplicate entries at the earliest opportunity
- Review and triage quotations requests from existing and potential customers – internal and external
- Understand customer requirements to support the provision of accurate and time-sensitive quotations
- Co-ordinate the collection of all necessary information
- Enter the baseline information required on the company’s Customer Relationship Management (CRM) system
- Ensure that all documentation supporting quotations requests is uploaded to the company’s CRM system before opportunities are released for quoting
- Collaborate and communicate with internal teams to manage the work flow and ensure quotations are completed accurately and on time
- Prepare and maintain a repository of templates and response content for managing enquiries
- Work closely with Sales Managers to ensure that customers’ needs are understood and met, if not exceeded
- Seek feedback from customers (internal and external) to support continuous improvement in service levels and conversion rates
- Deal with customer queries and provide updates on progress
What you get in returnYou will get an excellent starting salary, hybrid working from home 1 day a week after training, 32 days holidays, 5% pension and a great opportunity to join a reputable leading engineering firm.
If you are interested in this role please call Brian in Hays on 02838 445800 or email cv
# 4710631
