We are seeking a highly organised, motivated, and hardworking Part Sales Supervisor to join our busy Service department in Portadown. You will lead and support the parts sales team to deliver exceptional customer service, driving customer satisfaction, loyalty, and retention. Your focus will be on achieving KPIs, sales targets, and fostering a positive team ethos, all while exemplifying our company values.

Key Responsibilities

• Supervise and manage the daily activities of the spare parts team to maximise efficiency and results.
• Support and develop team members, ensuring adherence to company values and high service standards.
• Drive sales growth by managing the team to achieve KPIs and sales targets.
• Lead new business sales initiatives and report on campaign successes.
• Maintain customer retention above targets by ensuring excellent service and resolving complaints.
• Manage customer contact via phone, email, and web promptly and professionally.
• Monitor team performance and morale to maintain a positive, high-achieving environment.
• Provide monthly reports on team results and KPIs.

Person Specification

Essential:

• Five GCSEs (or equivalent), including English and Maths.
• Previous sales experience.
• Minimum 2 years customer service experience handling calls and queries.
• Excellent telephone manner and strong verbal and written communication skills.
• Proven negotiation skills and ability to close sales professionally.
• Strong organisational, planning, and IT skills (including MS Office).
• Ability to work under pressure, on own initiative, and as part of a team.
• Attention to detail and strong customer focus.

Desirable:

• Degree level education.
• Experience as a Supervisor, Team Leader, or Manager.
• Technical knowledge of the Kingspan product range.

What we offer:

• Holiday entitlement33 days per year (including holidays)
• Health & Wellness: Discounted gym memberships, eye tests, and 24/7 virtual health services.
• Financial Security: Attractive pension plans and life assurance up to 4x your salary.
• Additional Perks: Employee discounts, Cycle to Work Scheme, and a generous referral bonus program.
• Career Scope and Advancement:As we continue to grow, new positions and opportunities are available, offering accelerated careers (locally and globally) for the right person.

About Kingspan Light, Air + Water

Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort safety and wellbeing of our buildings occupants whilst protecting our worlds natural resources.

Be part of a supportive and dynamic team where your leadership directly impacts customer satisfaction and business growth. We value integrity, professionalism, and continuous improvement.

Apply Today:We invite you to apply to become our next Part Sales Supervisor at Kingspan, where we celebrate diversity and encourage candidates from all backgrounds to apply.

Skills:
Sales customer service management