Artemis Human Capital is delighted to partner with a leading local utilities firm to recruit an experienced Office Manager.
This well-established company delivers high-quality services across both domestic and commercial sectors, earning a strong reputation for reliability, customer focus, and operational excellence.

About the Role

Were looking for a proactive and organised Office Manager to play a key role in driving operational efficiency and service delivery. Youll oversee a busy office environment, lead a skilled team, and ensure projects are completed on time, on budget, and to the highest standards of quality and safety.

Key Responsibilities

Operational Leadership

• Provide clear strategic direction and day-to-day leadership to the operations team.
• Develop and streamline operational processes to boost productivity and service levels.
• Track KPIs to assess performance and implement improvements where needed.
• Foster a culture of collaboration, innovation, and continuous improvement.

Project Management

• Plan, coordinate, and oversee servicing and maintenance projects from start to finish.
• Work closely with managers, engineers, and helpdesk teams to allocate resources effectively.
• Build and manage relationships with subcontractors to ensure quality delivery and financial performance.

Client Relationship Management

• Act as the primary point of contact for clients, resolving queries and ensuring satisfaction.
• Lead regular client meetings to review progress and adapt to evolving requirements.
• Spot opportunities to enhance service delivery or provide additional solutions.

Team Leadership & Development

• Lead, support, and motivate helpdesk staff, setting clear performance goals.
• Conduct regular performance reviews and provide coaching for growth.
• Promote a safe, inclusive, and compliant working environment.

Quality & Compliance

• Uphold quality standards and industry regulations at all times.
• Ensure all work meets safety and compliance requirements.

Resource Management

• Manage labour, equipment, and materials efficiently to optimise outcomes.
• Oversee procurement to ensure timely access to essential resources.

Reporting & Documentation

• Produce regular performance and contract reports for the Director.
• Maintain accurate records of projects, contracts, and client communications.

Skills & Experience

• Minimum 3 years experience managing operational requirements in a construction or service delivery environment.
• At least 3 years people management experience.
• Proven experience with contract administration, ideally term service contracts.
• Knowledge of social housing maintenance contracts (desirable).
• Proficiency with the Microsoft Office suite.

Contact

Nicky Strutt for more information