Role Overview
We are looking for a highly organised and proactive Office Administrator / Office Manager to support the smooth running of our clients daily operations. This is a broad and varied role that will suit someone comfortable wearing multiple hats in a fast-paced, entrepreneurial environment.
You will be responsible for a blend of administrative, customer service, fulfilment, and basic financial tasks, providing critical support across all areas of the business. This is an excellent opportunity for someone who thrives in a start-up culture and is looking to grow with a purpose-led organisation.
Key Responsibilities:
Office & Administrative Support
General office management duties including supplies, filing, and facilities coordination
Managing company inboxes, directing enquiries appropriately and ensuring timely responses
Supporting diary management, travel bookings, and meeting arrangements for senior team members
Maintaining internal records, databases and documentation to ensure accuracy and accessibility
Customer Service
Responding to customer enquiries via email in a timely, professional and supportive manner
Escalating technical or complex issues to the appropriate internal team
Supporting improvements to customer service processes and FAQs
Product Fulfilment
Coordinating packaging and dispatch of physical product orders (e.g., childrens savings boxes or accessories)
Liaising with couriers and logistics providers to track deliveries and resolve issues
Finance & Accounting Support
Assisting with basic financial administration such as processing invoices, reconciling transactions, and updating spreadsheets
Supporting the finance team with expense tracking and basic-level bookkeeping tasks
Liaising with external accountants or finance partners where necessary
Person Specification
Essential Skills & Attributes
Strong organisational skills with the ability to prioritise workload and meet deadlines
Excellent written and verbal communication skills
Proficient in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
Comfortable working independently and using initiative in a dynamic environment
High attention to detail and accuracy
Positive, can-do attitude and willingness to get involved in all aspects of the business
Desirable Experience
Prior experience in an administrative, office management, or operations role, ideally in a start-up or SME environment
Familiarity with basic accounting or bookkeeping (e.g., Xero, QuickBooks)
Experience handling customer queries via email or CRM systems
Exposure to packaging or order fulfilment processes
Why Join?
Be part of a mission-led business making a real impact on financial education and inclusion
Join a supportive and ambitious team at a key stage of company growth
Opportunities to shape your role and develop new skills in a fast-evolving environment
Flexible working arrangements and a collaborative culture
Skills:
Administration Customer Service Finance
Benefits:
Parking
