Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great hopsitality. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
Position Statement:
As Night Porter you will be responsible for
- The security of guests and the premises of the hotel
- Serving and assisting guests for the duration of the night
- Providing the highest standards of service to guests, ensuring all guests needs and expectations are met
- Ensuring you are aware of all hotel services and are proactive in the sale of these to guests
- Ensuring you handle, store and deliver guest luggage to the appropriate destination
- Providing a guest car parking valet service if and when required
- Ensuring the guest areas are maintained in a clean and tidy manner in accordance with departmental and hotel standards
- Receiving payments for food and beverages
- Dealing with room service as required
- Ensuring all equipment and materials are used in a correct manner and reporting any issues immediately
- Maintaining security of stock areas at all times
- Dealing with guest concerns courteously and efficiently, reporting them to the Manager on duty
- Preparing set up for restaurant and conference and banqueting as required
Essential Criteria
- Excellent communication skills
- Excellent customer service experience
Desirable Criteria
- Previous experience in a similar role
- Previous Hospitality experience
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards
- Access to participating in healthcare plans and insurance plans – just in case
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit www.marineandlawn.com.
