Shift Pattern:
7am – 7pm 4 days on / 7pm – 7am Nightshift 4 days on.
What you’ll do:
- Be the first point of contact for customer escalations.
- Troubleshoot and manage faults, aiming to resolve over 95% on the first call.
- Work within service-level agreements (SLAs).
- Troubleshoot Cisco, Juniper, and other networking equipment.
- Manage circuit faults and support field engineers.
- Monitor network health using SolarWinds.
We’re looking for someone with:
- Experience in an IT helpdesk or NOC role.
- Strong IT/networking troubleshooting skills.
- Experience with enterprise network support (CCNA or similar is a plus).
- Excellent communication and customer service skills.
- The ability to work under pressure and a high attention to detail.
Benefits
- Shift allowance and opportunities for career progression.
- 23 days of annual leave (rising to 27), with the option to buy more.
- Paid volunteering day for a charity of your choice.
- Company-matched pension, a cycle-to-work scheme, and paid leave for new parents.
