WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Key duties & responsibilities:
- Respond positively to the needs of users; deal with any queries in a calm, professional and timely manner.
- Resolving problems with IT, AV/VC, VOIP and Networks systems.
- Oversee the operations and maintenance of conferencing systems and infrastructure for Global companies
- Create and maintain appropriate policies for IT infrastructure.
- Maintaining as accurate log of all Customer assets.
- Troubleshooting hardware issues for users
- Working with different manufacturers to troubleshoot and completing Return of Merchandise where appropriate
- Work with Global customers maintaining confidentiality at all times.
- Undertake training as required or as identified by management for the proper execution or development within your role.
- Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder.
- Providing first-line contact to clients via phone, email, remote access and on-site
- Diagnosing and supporting clients’ technical issues with their IT infrastructure including hardware, software, network and internet connectivity
- Work within ticketing system to track, monitor and report issues on client systems using RMM tools
- Setup and manage O365 tenants, users and mailboxes
- Work with Active Directory to manage user accounts, permissions etc.
- Maintaining relevant system documentation
- Provide technical advice and 1 to 1 end user training
- Supporting development of helpdesk services
- Various other duties as required
The job description should not be regarded as restrictive or definitive but as a broad guide to the demands of the position.
Essential Experience
- Minimum of 1 years experience in a similar IT support role or network support role or Third level qualification in a relevant discipline
- A good working knowledge of some/all of the following: Office 365, Cisco Voip Cisco Meraki. Workstation operating systems (Mac and Windows), local and remote networking, Microsoft Server technologies including Windows Server, Remote Desktop Services, Cloud based services, Network fundamentals
- Sound knowledge of applications, MS Office
- Critical thinking and problem solving ability;
- Sound judgment and decision-making skills.
- Good Customer management Skills
- The ability to learn and share new skills and to apply them effectively.
- Be flexible and adaptable to change and a motivated and supportive team player.
- Flexible to work
Desirable:
- Recognised Cisco Training or certifications such as CCNA
- Comptia A+ Certification
- Microsoft Certification
- Experience of Office 365 and recent Windows Server operating systems
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
