Inside Sales Executive

£26k plus performance related bonus

Full-time, 37.5hours per week, based onsite

09:00-17:00 Monday Friday

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.

THE ROLE

Were seeking a proactive, target driven and personable Inside Sales Executive to join our busy sales and marketing team within Unicorn Hygienics, a Unicorn Group company specialising in high-quality washroom products and vending machines.

This role focuses on regular customer engagement, using your upselling and cross-selling skills to drive sales, build lasting relationships, and ensuring customers feel valued and supported. Youll also support our Business Development Managers and wider team with day-to-day customer service enquiries and general administrative tasks, making you a key point of contact within our sales and service team.

KEY DUTIES AND RESPONSIBILITIES

• Proactively contact customers to drive increased spend by suggesting relevant products and communicating new offers
• Cross-sell and upsell based on customer needs and purchasing patterns
• Provide excellent customer service by handling inbound and outbound calls, emails and other messaging platforms (Whats App/FB messenger) with professionalism and speed
• Provide basic product information and resolve queries or escalate where necessary
• Maintain accurate records of interactions and sales opportunities in our HubSpot CRM system
• Collaborate with the wider sales and customer service teams to ensure a consistent and positive customer experience
• Support other ad hoc administrative duties as required
• Maintain and develop relationships with existing customers to encourage repeat business and long-term loyalty

LEVEL OF QULAIFICATION AND EXPERIENCE REQUIRED

Essential

• At least 1 years experience in an inside sales/telesales role, with a strong track record of handling both inbound and outbound calls to drive sales and customer engagement

Desirable

• Familiarity with CRM systems such as HubSpot would be beneficial however full training will be provided
• Spanish language skills spoken and written would be a strong advantage
• Experience working with product-based businesses or in B2B sales

THE IDEAL CANDIDATE

• Confident communicator with a friendly, persuasive telephone manner
• Comfortable working towards targets or KPIs
• Organised, detail-oriented and able to manage multiple tasks efficiently
• A team player with a proactive and positive approach to work

WHAT WE OFFER

• 33 days annual leave increasing to 35 days after completion of 2 years service.

• Onsite gym open from 6am-11pm, Monday- Friday.
• Free onsite parking.

• Income Protection Policy to provide percentage of salary in the event of long-term sickness*.

• Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre.
• Online health and wellbeing support via the Help@hand app, including24/7, unlimited remote GP appointments, a fully integrated Employee Assistance Programme, up to 8 online physiotherapy sessions per year,plus savings and discounts on everyday shopping*.

• Death in service benefit of 4 times annual salary*.

• Onsite EV charging.

If you would like to join a progressive local company, click Apply below no later than Thursday 12th September 2025at 12 noon. Further information about Unicorn Group and a full Job Description are available on the careers section of our website:

Unicorn Group reserve the right to enhance the essential / desirable criteria in order to facilitate shortlisting if required.

*Eligibility criteria apply

At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

Should you require any reasonable adjustments throughout our recruitment process, please don’t hesitate to let us know.

Visa sponsorship is not available in connection with this vacancy.