About Us

Conexia is one of the most trusted and experienced providers of payroll and HR services in the UK and Ireland. our expert teams bring decades of proven experience in HR outsourcing; supporting organisations across every stage of the employee lifecycle.

With a reputation built on trust, reliability, and deep industry knowledge; from streamlining complex administrational tasks to enhancing employee engagement and delivering seamless payroll services, we empower organisations to unlock the full potential of their workforce. As well as being highly qualified experts, at Conexia our colleagues are passionate about delivering exceptional service and driving long-term value for our clients.

We continue to invest in our colleagues and work with our clients to evolve, innovate, and shape the future of HR and payroll with confidence and stability.

At Conexia, we dont just meet expectations we exceed them. Together with our clients, were creating smarter, more agile workforces and delivering positive change across the HR landscape.

Overall Purpose of the Role

To provide advice and guidance to client staff and line management on transactional HR issues including policies, procedures, and employee relations matters, by telephony, email, and post.

To undertake workplace investigations and to provide an HR service on a wide variety of HR related initiatives as required.

Key Responsibilities are:

• To provide advice and guidance on all HR related matters by telephony, email, and post, as and when required, and to ensure that all SLAs, including SSC wide SLAs are achieved.
• To provide HR and Employee Relations case management services in accordance with relevant legislation, current client policies and procedures, Cases and Precedents databases and best practice.
• To undertake workplace investigations on disciplinary, grievance and dignity at work complaints, to frame and agree Terms of Reference, and to agree and meet report submission dates.
• To demonstrate sensitivity to the client and provide a proactive structured approach to all case investigation activities, through to the documentation and presentation of reports and case closure.
• To seek and take direction from client HR where appropriate and follow case escalation procedures in accordance with any agreed protocol.
• To contribute to the development of the Cases and Precedents databases as appropriate.
• To regularly report on case workload progress to the relevant Manager and escalate service management issues as appropriate.
• To be responsible for the quality and timeliness of case management support delivered in relation to Equal Opportunities, Discipline and Grievance, Employment Tribunals, Performance Management Appeals and complaints to external bodies, including but not limited to, background briefs, discovery, further particulars and any other support required to ensure service excellence.
• To provide support and to lead when appropriate on a range of HR initiatives within the post holders sphere of knowledge and experience, to a variety of client organisations.
• Supervise work of others as required.
• To participate in training and mentoring activities, ongoing coaching, CPD and agreeing personal objectives.

Other tasks may be assigned to the role over time based on business need within HR

Services and following consultation with the post holder.

Personnel Specification

Qualifications/Professional Training

Essential

• Attained Level 5 Associate Membership of CIPD, However candidates with a minimum of 5 years relevant experience in HR Advisory may be considered with a minimum qualification of CIPD level 3.

Desirable

• Educated to 3rd level in a relevant discipline e.g., Business Administration, Human Resource Management.

Skills and Experience

Essential

• A minimum of 2 years experience in a HR advisory role.
• Experience of providing professional HR advice and guidance on Employee Relations matters.
• Demonstrable knowledge of employment law and best practice HR.
• Practical and demonstrable experience of taking a lead in investigating cases covering discipline, dignity at work or grievances.

Desirable

• Tribunal and court experience.
• Experience of collaborating with multiple clients, in Public, Private and Voluntary sectors of the economy.
• Experience in the use of Integrated HR systems.
• Staff supervision experience.
• System records management.
• Knowledge management systems.
• Experience in Job Evaluation, Workplace Investigations, HR review / Auditing, Change Management and Organisational Design.
• Experience of design and delivery of L&D initiatives.
• Strategic HR experience.

Vetting

This role will require you to undertake security vetting to CTC level.

Conexia is an Equal Opportunities Employer

We welcome applications from all individuals regardless of age, gender, disability, race, religion or belief, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment for all employees.

Some benefits of working for us:

• Competitive Salary.
• Company matched pension scheme.
• Life assurance.
• 23 Days holiday rising to 25 after 2 years and 27 after 5 years.
• Opportunity to purchase additional leave.
• 15 weeks fully paid maternity, adoption, and shared parental leave.
• 2 weeks paid paternity leave.
• Generous Company sick pay scheme.
• Opportunity to take a paid day out of the office, volunteering for a charity close to your heart.
• Service awards.
• Recognition awards
• External training and professional academic financial support opportunities.
• On-site subsidised canteen.
• Locked bicycle shelter.
• On-site showers.
• Access to 24 hour Employee Assistance program.

Voluntary benefits

• discounts on retail and socialising e.g. discounted gift cards/cashback.
• Health and wellbeing e.g. dental insurance/health screening.
• Travel and technology e.g. Travel discounts at home/abroad.

Skills:
Managing performance Team working Customer Focus Effective Communication respect for others Planning And Organising