An exciting opportunity for a Housing Officer to join an organisation based in Belfast.
This is a temporary, full time role.
Duration: 6 months
Hours of work: 8.45am – 4.45pm (flexi time available)
Pay Rate: £17.34
Essential Criteria
- Hold a Level 4 qualification or equivalent in Housing Management and one year’s *relevant experience of working in a housing management environment. OR Three years *relevant experience of working in a housing management environment
- Experience in the proficient use of Microsoft Office applications including Outlook, Word and Excel
- Hold a current full, (preferably) clean driving license that allows driving in the UK, with use of a private vehicle for business use
- Experience in the use of a Housing Management computerised management information system to input, retrieve and analyse data to generate reports as required
Main Duties and Responsibilities
- To provide a comprehensive Housing Management Service
- To encourage and promote tenant and community involvement and participation including attendance at Tenant Forums and/ events
- To deal with all breaches of tenancy conditions, collect information, evidence and attend court proceedings
- To allocate properties according to policies and procedures, liaising with Northern Ireland Housing Executive and other interested parties, ensuring allocations are made promptly to reduce void loss
- To manage anti-social behaviour issues/ complaints, in line with policy and procedure
- To regularly carry out inspections and monitor health & safety and service delivery on schemes
- To take responsibility for the management of the rent arrears process (including current and former tenant arrears, service charge accounts, tenant responsibility repairs accounts) and escalate serious matters or matters requiring legal action to the Housing Manager
- To investigate and report any alleged/ suspected tenancy fraud cases
- To liaise with the Welfare Advice Officer in order to maximise income and promote financial inclusion
- To liaise with Maintenance staff, inspecting properties, raising maintenance requests and checking completed works
- To liaise with Development staff on new schemes, attend site meetings as required
- To carry out void inspections and control voids in accordance with policies and procedures
- To deal with telephone enquiries and personal callers, respecting confidentiality and ensuring compliance with Data Protection legislation
- To signing up new tenants, providing information to applicants and undertaking accompanied viewings
- To maintain detailed knowledge of benefit, housing and other relevant legislation, briefing staff and/ or customers on relevant areas including the production of literature and reference materials.
- To assist with implementation of customer service standards and achieve targets detailed in our corporate and operational performance indicators
- To support and encourage the improvement of services for tenants and residents of the Association
- To supervise Community Assistants in providing a service to tenants and residents at schemes
Skills:
Housing Officer Temporary Belfast
