Do you want to help people know more about their housing rights? If you want to make a difference in peoples lives, join our team as a Helpline Adviser.

Previous experience providing housing advice is not essential as Housing Rights provides full training and supervision.

About the role

You willbeworking on Housing Rights busy helplineprovidingspecialist, comprehensive, holisticadviceandinformationon the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies.

You will give advice by phone, email, web chat and face-to-face. Our housing helpline and web chat are open Monday to Friday, 9:30am to 4:30pm.

About you

You have:

• experience in acustomer contact centreor advice role

• experience using Microsoft Office and have good typing skills

• strong people skills

• strong numeracy and literacy skills

You can:

• explain complextopicsclearly,bothverbally and in writing

• work on ones own in a fast-paced environment

• work with people who are in distress and upset

• work well as part of a diverse team

About Housing Rights

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work.? We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.??

All our work helps us to achieve our vision ‘when everyone has a home’.???

What we can offer you

We offer our people the following:

• hybrid and flexible working arrangements to support life-work balance

• tailored learning and development plans to help you grow in your career

• a generous 25-day annual leave allowance, plus 12 public holidays

• enhanced family-friendly policies to support your journey with us

• a comprehensive employer pension scheme with free life assurance

• free parking and an accessible office location

• fun staff events to foster team spirit and engagement

• employee wellbeing services to support your health

• a supportive, inclusive, and collaborative work environment

• a values-driven culture where your contributions truly matter

Skills:
Customer Care Computer Skills numeracy skills good typing skills People Skills advice Legal Advice