Job description
Please note this position is based in Newtownards, Northern Ireland and does not consider overseas applications
Job Title: Helpdesk Administrator
Company Overview: Join our dedicated team where your expertise in helpdesk and administrative skills will be highly valued. We are seeking a full-time Helpdesk Administrator to co-ordinate incoming and planned maintenance, ensuring efficient scheduling and communication.
Job Description:
Key Responsibilities:
- Phone Support: Answer and manage incoming calls with professionalism and efficiency.
- Scheduling: Coordinate and schedule preventative maintenance (PPM) and reactive work.
- Job Sheet Review: Review and process job sheets for accuracy and completeness.
- Documentation: Utilize Microsoft Word and Excel for documentation and reporting tasks.
Requirements:
- Knowledge: Experience in helpdesk administration is essential.
- Technical Skills: Proficiency in Microsoft Word and Excel.
- Organizational Skills: Strong ability to prioritize tasks and manage time effectively.
- Communication: Excellent verbal and written communication skills.
- Detail-Oriented: High level of attention to detail and accuracy in all tasks.
Why Join Us:
- Professional Environment: Work in a professional and supportive environment.
- Growth Opportunities: Opportunities for career development and advancement.
- Team Spirit: Be part of a collaborative team that values each member’s contributions.
Join us and contribute to a team that values professionalism, efficiency, and expertise!
Job Type: Full-time
Pay: Up to £27,175.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Thursday 8:00am 4:30pm
- Friday 8:00am 3:30pm
Education:
- GCSE or equivalent (preferred)
- Experience: 2 years helpdesk administrator (required)
- Administrative: 2 years (required)
Work Location:
- In person
