Exciting new opportunity for a strategic and hands-on Head of Customer Success to lead a dynamic team of 6-8 Customer Success Leads at a fast-growing consultancy headquartered in Belfast. This role is pivotal in expanding key customer accounts, cultivating long-term relationships, and driving high-value service delivery across their Tier 1 global client base.
What You’ll Do:
- Lead and develop a high-performing Customer Success team, fostering collaboration and accountability
- Own and grow long-standing enterprise and global client relationships, ensuring consistent value delivery and renewal success
- Act as a trusted advisor to clients – identifying needs, navigating complex organisations, and guiding them through long consultative sales cycles
- Partner with senior leadership to shape account strategy, uncover budget opportunities, and position new services
- Embed best practices in account farming, client delivery, and stakeholder management
- Represent Customer Success at the leadership level and contribute to cross-functional growth initiatives
- Work closely with Sales, Product, and Delivery teams to ensure alignment across the customer journey
Role Requirements (Required):
- A proven Customer Success leader with 8–10 years’ experience in account management, consulting, or service delivery
- Experienced in managing Tier 1 accounts and building out strategic growth roadmaps
- Adept at selling services, not products, and skilled at teasing out client needs and cultivating opportunities
- A natural leader with a track record of building and mentoring multi-capability teams
- Excellent communicator with strong commercial acumen and stakeholder management skills
- Based in Northern Ireland, with the ability to be in the office 4 days a week
(Desirable):
- Background in consulting, enterprise training, or technology services
- Experience working with global clients and complex stakeholder ecosystems
Interested? Reach out today to Aoife Quinn at aoife.quinn@realtime.jobs for more information.
