Shelbourne Motors is renowned as being one of the most progressive motors retailers in Northern Ireland & proudly supplies vehicles to hundreds of customers every month offering an industry leading customer experience. At Shelbourne Motors, we are committed to finding individuals who not only have the right skills but who elevate our customer experience and share our passion for innovation, integrity, and service excellence. We ensure that every new team member is a perfect fit for their role, equipped to contribute to our shared vision of growth and success. Were not just hiring for today were building for tomorrow, one exceptional hire at a time.

The Role

The General Manager will have overall responsibility for the leadership and management of the Toyota Centre and will also oversee the sales management of the assigned dealerships in the Portadown site. This is a strategic role where you will be responsible for driving performance in the area of customer satisfaction, sales, profit and quality, inspiring the teams to deliver the highest standard of service to our customers.

Location: Toyota Portadown

About you

This role is suited to someone who has substantial experience in leading a team in a large organisation, preferably within the motor-industry. We are looking for someone who has the ability to consistently deliver results as well as motivate teams to reach their full potential.

People

Targets & objectives

Reporting to the COO, you will work closely with the sales and aftersales departments to help achieve business objectives including manufacturer and financial targets. With responsibility for the overall performance of the centre, you will drive a continuous improvement culture underpinned by the company values, coaching and inspiring teams to exceed targets while delivering an outstanding level of customer care.

General duties

• Strategically reviews performance across the assigned dealerships and identifies future trends & opportunities.
• Agrees and implements departmental budgets and assigned dealership objectives, regularly monitoring performance against the budget and addressing any adverse trends with the appropriate corrective action

• Build and maintain relationships with manufacturers, customers and staff teams by understanding their requirements and exceeding their expectations
• Monitors the performance of the management team, using key measures and supporting them to management and coach their respective teams
• Manages the Portadown site, facilities, equipment, ensuring the highest standard of compliance in respect to the environment, quality and health and safety.

Why join us?

With 53 years in business and a strong track record of providing outstanding care this is a unique opportunity to join our Management team at a Group level. Working closely with other managers you will play an integral part in helping the business achieve monthly and quarterly objectives.

What we are looking for

• A business leader with positive and proactive attitude
• Confident communicator who can inspire a team
• Experience in using MS Office Packages
• Experience in working with DMS (Dealer management systems)
• Experience in people management and team building
• Extensive knowledge of the motor industry

Shelbourne Motors Limited is an Equal Opportunities Employer.

Skills:
Car Sales Customer Service Customer Care

Benefits:
30 days annual leave Employee Referral Programme Long Service Awards Company Events Free parking Employee Discounts Company Car (T&C’s apply)