Job Title: Finance Operations Agent
Division: Finance
Reports to: Finance Lead
Location: Enniskillen
Workplace Type: Hybrid Working model (minimum of 2 days per week in the office)
Job Mission
Provide a high quality of service by accurately collecting receipts, ensuring accurate payments made such as refunds, claims payments, supplier payments etc. Complete reports, review and investigate queries as required.
Key Tasks & Responsibilities
- Arrange daily and weekly work in a manner that leads to achievement of goals, e.g. reports/emails/tasks etc.
- Responding efficiently and professionally to emails and queries.
- Escalate any issues or concerns when managing the applicable mailbox.
- High standard of attention to detail when completing reports.
- High standard of quality, accuracy when completing payments, collections and reconciliations.
- Works with manager to identify and act on development needs and proactively engages in career planning.
- Ability to also work on their own initiative, to problem solve and identify opportunities to improve work processes and outcomes.
- Ability to learn new systems and processes.
- To complete various tasks as delegated.
- Work towards department KPI’s.
- Actively participate in team meetings escalating any issues, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection & all applicable company policies.
- Be committed to promote equality of opportunity in line with the company’s Equal Opportunities policy.
- Assist with any ad hoc tasks including projects whilst working in a collaborative way with other colleagues in the company.
