HAYWARD HAWK is delighted to be recruiting on behalf of a locally established manufacturing business for an ERP Support Analyst. This is an exciting opportunity to join a forward-thinking company at a pivotal time, supporting the digital transformation of factory operations through ERP optimisation. The Role: As ERP Support Analyst, you will play a vital role in the ongoing implementation and improvement of a cloud-based ERP system across factory operations. Following the successful completion of office-focused deployment phases, you will lead and support the rollout of shop floor, inventory, and quality management modules. This hands-on role involves system setup, user support, process optimisation, and data visibility enhancement. You’ll collaborate closely with operational teams to ensure a seamless ERP experience that drives efficiency, transparency, and productivity. The Duties: Lead the rollout and project coordination of shop floor ERP modules. Configure shop floor systems, terminals, user accounts, and dashboards. Design and implement product tracking labels and time-tracking functionality. Trial, document, and optimise workflows across production and quality areas. Provide training and hands-on support to end users and managers. Develop data dashboards and views to support performance visibility. Support additional modules, including serial tracking, warehouse mobility, quality, maintenance, and service. Conduct testing, pilot phases, and ensure smooth go-live transitions. Contribute to system improvement ideas and overall digital innovation. Provide holiday cover and cross-functional support within the digitalisation team. The Person: You will have: Strong IT skills with particular expertise in Microsoft Excel. A logical mindset and understanding of software/database structures. Strong problem-solving skills and a proactive approach to challenges. Effective communication and training abilities. High attention to detail and organisational capabilities. Commercial awareness and professional team collaboration skills. Strong interpersonal skills and time management in a fast-paced environment. Desirable: Experience with ERP systems Exposure to digital dashboard/report creation. Familiarity with performance metrics or KPIs. Remuneration: Competitive salary (based on experience) 30 days annual leave (including stats) Company performance-related bonus scheme Private healthcare & company sick pay Other great additional benefits available! For further information on this vacancy, or any other IT and ERP support roles in Northern Ireland, please apply via the link below or contact Alice Armstrong in the strictest confidence on Skills: ERP Excel IT Support