Customer Support Agent

Belfast

Temporary up to 27/02/2026

The Client: NI Water

The Role:

As Customer Support Agent you will responsible for the scanning, logging and indexing of all correspondence to ensure accurate regulatory reporting and contacts are responded to in accordance with NI Water policies and procedures.

You will also respond to written contacts of a transactional nature such as Septic Tank desludge requests.

Additionally you will be required to collate and circulate the details of NIE planned interruption notices.

Hours of work: 42hrs per week including 1hr lunch break per day, Monday to Friday (start 0800/1000, finish 1600/1800) flexi time

Requirements:

Essential Criteria

A minimum of fives GCSEs grade C or above, to include English and Maths, or equivalentA minimum of one years’ experience in a customer service/contact centre role, including data entryThe ability to communication effectively both verbally and in writingThe ability to work under pressure to meet challenging qualitative and quantitative performance targetsCompetent in the use of MS Office applications including Excel, Word and Outlook

In Return:

• Rates of pay £12.21 per hour
• Holiday entitlement

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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Skills:
Customer Service Communication Data Entry