We are currently recruiting for a Customer Support Advisor who will be responsible for inputting of Sales Orders/creating Customer Quotes. This person will have the ability to resolve any customer issues or problems that arise quickly and efficiently. The role represents an exciting opportunity for an individual to join our dynamic Technical and Sales teams and will be based in Group headquarters in Cookstown, Co.Tyrone.

ROLE AND RESPONSIBILITIES

Answering a large volume of telephone and email enquires relating to sales/quotations

Input customer product requirements, information and orders in an accurate and timely manner

Liaise with technical Sales team regarding queries and customer requests

SKILLS, EXPERIENCE & COMPETENCIES

Accuracy and attention to detail are essential in this role

Good communication skills both written and verbal

Experience dealing with customers in person and via telephone

Good organisational skills

Ability to use a variety of IT programs including MS Excel

Preference will be given to candidates with experience in a relevant role

Experience working within manufacturing/construction industry

Experience of MS Navision or MS Dynamics would be advantageous

This exciting position offers an excellent opportunity for an individual interested in developing their commercial awareness and working as part of a team. You will develop your ability in a range of areas including Technical, Customer Service, ICT and inter-personal skills