Customer Success Engineer

About Budibase

Budibase is an open-source workflow platform used by over 200,000 teams to transform their internal processes. We empower IT teams and software developers to build internal web apps, automations, and forms by connecting to their existing databases and APIs.

What We Need

We are looking for a skilled and proactive Customer Success Engineer to join our team. Budibase is a technical product aimed at IT and software developers, and this role is crucial for ensuring our enterprise customers can successfully deploy and manage Budibase in their own self-managed environments.

This is a remote position for candidates eligible to work in the UK. Candidates living in Northern Ireland can also benefit from office space and in-person working (Belfast).

What You’ll Do

• Debug and resolve complex issues with customer’s self-managed Budibase deployments, including those using Docker, Kubernetes, and other cloud hosting platforms.
• Provide expert technical support for infrastructure-related inquiries via email, GitHub, and video calls.
• Help customers understand best practices for deploying and maintaining Budibase in a production environment.
• Improve and update our product documentation, with a specific focus on deployment guides and technical infrastructure.
• Answer L1 customer support requests to ensure our customers are successful with Budibase.

Requirements

• Excellent written and verbal communication skills.
• Proven experience (1+ years) in a customer-facing technical role, with a strong focus on infrastructure or DevOps.
• Demonstrable experience with DevOps tools and concepts, specifically Docker and Kubernetes.
• Strong fundamental knowledge of Linux administration and networking.
• Experience with the NodeJS/Docker packaging ecosystem

Bonus Skills

• A solid understanding of basic programming concepts and data structures.
• Experience with Infrastructure as Code (IaC) tools like Terraform.
• Experience with databases or using REST APIs.
• Experience with Budibase or a similar low-code platform.

Why Join Budibase

• Remote & Flexible Work: Enjoy the freedom of remote work with flexible hours. We are also open to negotiating a 4-day work week.
• Competitive Compensation: We offer a competitive salary of £30,000 – £50,000, depending on experience.
• Equity: Every team member receives stock options and will share in the company’s success.
• Open Culture: Join a friendly, open, and transparent company culture.
• Home Office Budget: We provide a budget to help you kit out your home workspace.
• Company Offsites: Get to know the team in person with our annual company offsites; our last two were in Lisbon and Amsterdam.

Budibase is an equal opportunity employer committed to creating an inclusive environment for all team members.