Location: Magherafelt, Head Office

Hours of Work: 9am – 5pm, Monday – Friday

We are seeking a talented individual to join our Customer Success Team for a 12-month maternity cover position commencing August 2025.

Role Overview:

Operating within a fast-paced environment this role is responsible for delivering response maintenance repairs contracts for the NIHE, ensuring repair requests are carried out efficiently and cost-effectively whilst delivering a first-class service to our customer.

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.

Key Responsibilities:

• Act as the first point of contact, providing support for all customer queries
• Provide an exceptional level of customer service, communicating to customers in a professional manner
• Responsible for the administration for a specific contract area
• Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
• Work as part of a team to prioritise and management the workload
• Ensure customers are kept up to date, ensuring any issues are escalated to management
• Monitoring of target dates for jobs, tracking updates and job status
• Liaising with internal stakeholders regularly providing accurate and detailed information
• Job completions and updating system/data input
• Maintaining standards and processes to reach KPI targets
• To perform the job in accordance with the company’s policies and procedures,
• To perform any other duties as may be reasonably required

Our Requirements:

Essential

• Experience in a busy office environment
• Experience providing customer support
• Minimum of Grade C or above in GCSE or equivalent (English and Maths)
• Data input experience.
• IT literate, proficient in Microsoft Office

Preferred

• Experience in social housing sector.

Competencies

• Demonstrate reliability, flexibility, and adaptability
• Effectively manage time in order to meet deadlines
• Excellent team working skills
• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets