Northern Ireland Housing Executive – Customer Service Unit Advisor – Ballymena
Do you come from an admin/customer service background and looking for a role within the Public Sector? Apply now to express interest in this role!
About the role:
- £13.26 per hour
- 40 hours variable Monday – Sunday
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 7th July 2025 – however you can register your interest for other upcoming vacancies by applying today
Duties include:
- Customer service queries via telephone.
- Supervision and training, providing advice and guidance for the public.
- All routine and repetitive processes are governed by detailed written instructions.
- Processes and procedures requiring a working knowledge of Housing Services section.
Criteria:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one years relevant customer service or general administrative experience
Or - Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years relevant customer service or general administrative experience
Or - Can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Candidates must demonstrate the relevant number of years experience in each of the following:
(i)Experience of direct delivery of relevant customer service to the public via telephone or face to face
(ii)Experience in dealing appropriately with customers in a challenging environment
(iii)Experience in using a range of computer packages including Word, Excel, and Outlook etc. - As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
Riada Resourcing is an equal opportunities employer.
Skills:
Customer Service
