VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
The position will be based in the company’s Dargan Crescent – Belfast office. 37.5 Hour working week.
Start date is Monday 13th October – Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).
Salary
£23809.50 + other Additional Benefits (Top Company)
Responsibilities
- First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service
- Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided)
- Redirecting customers to relevant departments when needed
- Accurately logging interactions and updating account details
- Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs
- Thriving in a fast-paced, supportive, and enjoyable team environment
- Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business
- Identifying customer needs and pain points to provide personalised support and guidance
The Ideal Person
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
As a student seeking short-term work experience, I found Robbie Lemon at Vanrath to be incredibly helpful.
He quickly matched me with a role that suited my goals and allowed me to gain valuable experience. Robbie was approachable, knowledgeable, and made the whole process straightforward. I’d highly recommend Vanrath to anyone looking for work.
Jack from Vanrath worked hard to help me secure a position, and I couldn’t be happier with the outcome.
His understanding of the industry is exceptional, and the role he found for me has been both engaging and rewarding. I really appreciated his support throughout.
I had a great experience with the entire team at Vanrath-everyone I spoke to was professional and helpful.
Robbie found me a part-time role that matched both my skills and availability perfectly. I’d definitely recommend Vanrath to anyone looking for a reliable recruitment service.
Skills:
customer service call call handler admin agent telephone customer
Benefits:
Additional Benefits
