Job Description
Polypipe Ulster is part of Genuit Group, a leading provider of sustainable water, climate, and ventilation management solutions for the built environment. We benefit from shared expertise, innovation, and a commitment to shaping a better, more sustainable future. Genuit Group companies work collaboratively to deliver high-performance products and systems that support the construction of safe, efficient, and environmentally responsible building across the UK and beyond.
Role Overview
As a Customer Service Co-ordinator at Polypipe you will provide a professional and efficient first point of contact for our valued Customer base and external salesforce, ensuring delivery of excellent customer service every time.
Key Responsibilities include:
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Managing incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
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Co-ordinating across company functions, ensuring customer satisfaction is optimised and ensuring all parties involved are kept informed and up to date of any changes in a timely manner.
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Managing a variety of different queries from customers / sales force representatives.
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Customer support, including service, pricing, technical and product queries.
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Advising customers and sales representatives on stock management issues and providing approximate dispatch dates.
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Providing customers with updates relating to overdue orders or balances.
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Managing and providing a professional, timely problem resolution to our customers
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Providing administrative and after sales support for the Sales Director and salesforce team.
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Compiling/ analysing sales data and produce weekly and monthly meeting reports.
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Questioning and processing “non-delivered” orders, raising a credit and a new order.
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Maintaining customer records ensuring pricelists are accurate.
Skills and Experience
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A passion for Service excellence
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GCSE Grade C in Maths & English or equivalent
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Experience in Customer Service or logistics
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Proficient in Microsoft Office Package particularly excel, word and PPT
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Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
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Ability to work on own initiative and prioritise a wide variety of tasks
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A pro-active approach
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Previous experience with sales Logix, Crystal or Sage products would be advantageous
Benefits
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Entitled to 25 days holiday
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Holiday purchase scheme
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Pension contribution matched to 8%
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Life Assurance
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Enhanced maternity and paternity pay
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Various health and wellbeing initiatives
