Role: Customer Service Advisor, Telephony
Location: Belfast / Hybrid
Rate of Pay: £14.29 per hour
Start Date: 08 December 2025

(A second start date may also be available in January 2026)

Our client, a leading financial services organisation, is seeking full-time, temporary Telephony Associates to join their organisation. This is an excellent opportunity for candidates who are passionate about delivering outstanding customer service, solving problems, and supporting customers via inbound calls.

Contract Duration:
This role is initially approved for 12 months, with the possibility of extension based on operational needs and potential to become permanent.

Training:
Successful candidates will undertake 6 weeks of classroom-based training starting 08 December 2025. Upon satisfactory completion and meeting performance expectations, the role will transition to a hybrid working model with 6 days per month in the office (Compulsory).

Key Responsibilities:

• In this role, you’ll deal with inbound calls from customers, helping them deal with their everyday Banking needs, while supporting them to become financially fitter.
• The core areas you will deal with on a daily basis range from processing standard transactions to payments, application support and assisting with potential fraud.
• You will deliver world class customer experience, proactively seeking to always meet their needs and financial goals.
• You’ll be coaching and supporting customers with the various products and services available to them to ensure they can effectively manage and improve their financial well being.
• Delivering memorable customer connections and providing a personalised and positive experience every time.

Working Hours:

• 35 hours per week, Monday to Sunday between 8:00 am and 8:00 pm (including some bank holidays).

Location:

• Office location is in Belfast City Centre.

Working Pattern:

• Training: Full-time onsite, 9:00 am – 5:00 pm, Monday to Friday for 6 weeks.
• Post-training: Hybrid working with 6 days per month in the office and remote for the remaining days.

(Hybrid working is subject to satisfactory completion of training and meeting performance expectations)

Key Skills Required:

• Previous customer service experience.
• Excellent communication skills, both verbal and written
• Good technology skills with the ability to operate computer programmes simultaneously
• An awareness of customer demand and the impact of efficiency on the Business
• A positive approach to the team setting, including a readiness to contribute to team meetings and morale

If you are interested in this exciting opportunity, please submit your CV. A member of the Staffline team will be in touch with further details.

Skills:
Customer Service Banking Inbound Contact Centre

Benefits:
Work From Home