Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary

Save on commuting costs with only 1 day in the office each week
Cut down down daily expenses – less spent on travel, lunches and workwear
Ideal for maintaining a work life balance while still being part of a team

• £25 travel subsidy during training to help with travel costs.

• Details

Start date: Various through Aug/Sept 2025
Location: Natwest. Belfast City Centre
Shifts: Full time – 40hrs per w e ek – hours worked between the hours of 07:00 and 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Firstly, what get fromyouus!

• Perks at Work – Savings Discounts / Free Online Classes

– Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!

Key Responsibilities

de a proactive and reactive service to make sure that our customers meet all of their financial arrangements in

n-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time

in Grad Bay. At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educ

cate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes an

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times

You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

• Supporting the bank’s way of working to help as many customers as possible

Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written

A background of working within a regulatory environment
Good technology skills with the ability to use Microsoft Office
A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.never

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.