MAIN PURPOSE OF ROLE
We are looking for a temporary Customer Service Advisor to join our team for maternity cover. This role involves working together as part of a fun and rewarding team supporting our customers with queries over the phone and via email ensuring they are provided with the highest quality of customer service.
Working 4 Days Per Week. 8.00am – 5.30pm (No Weekends)
ACCOUNTABILITES
This role will involve the following responsibilities:
- Processing incoming calls and emails from customer and other stakeholders.
- Taking Sales Orders over the telephone and via email.
- Liaising with customers regarding orders and resolving any queries.
- Processing customer orders using our ERP System Kerridge K8.
- Checking stock levels and assessing the validity of orders.
- Providing excellent customer service.
- Liaising with other department within MyLife Bathrooms including the Area and National Sales Managers, the Operations Director, and Warehouse Managers.
- Assisting with continuous improvement initiatives within the department.
SKILLS KNOWLEDGE & EXPERIENCE
Essential Skills & Experience
- Excellent verbal and written communication skills that allow you to help inform and advise our customers and colleagues clearly and effectively.
- Excellent organisational and time management skills.
- The ability to be resourceful and anticipate our customers needs.
- Proficient in Microsoft Office packages including Outlook and Word.
- Excellent attention to detail and accuracy in work.
- Take pride in their work and have a willingness to learn and can do attitude.
Desirable Skills & Experience
- Experience in a similar role.
- Experience working with ERP/CRM system.
- Experience in the bathroom industry.
Training will be provided.
Skills:
Customer Service Communication Skills MS Office
Benefits:
Competitive Salary 4 Day Working Week Health Cash Plan Life Assurance Free OnSite Parking Employee Discount
