Customer Service Administrator
My client is a leading organisation based in Belfast. They are currently seeking a Customer Service Administrator to join their team.
This is a Full-Time, Fixed-Term Contract until February 2027.
Working hours: Mon to Thurs 9am-5.30pm and Fri 9am-3pm
Salary – £24,000 to £26,000 dependant on experience.
Closing Date Friday 5th December
Job Purpose:
You will be responsible for providing internal and external support in the management of supply activities and will be coordinated by the Account Manager.
Essential Criteria:
- Previous experience within a customer focused environment.
- Hold at least 5 GCSEs (or equivalent) at grade C or above including English Language and Mathematics.
- IT proficient with good computer literacy across a range of packages.
- Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels.
- Ability to work on your own initiative as well as part of a team.
- Ability to manage and prioritise a busy workload.
- Flexibility to travel to other sites and locations as required to meet the demands of the job as well as working hours.
Main Duties and Responsibilities:
- Administration of key company accounts for customers with major retail brands.
- Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources.
- Provide internal support for Commercial Team.
- Co-ordinate the reduction of finished goods holding.
- Maintain and update customer records.
- Deal efficiently with customer complaints.
- Interface with Production, Scheduling and Quality teams to monitor customer orders.
- Collating and generating internal production requirements.
- Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties.
- Collate weekly reports using excel to support business requirements.
- Assist in the administration of On Time and In Full Deliveries Tracker.
- Assist in the administration of customer satisfaction measurement.
- Attend customer off-site visits when necessary.
- Liaise with multiple supply chain stakeholders
Skills:
customer service administrator customer service administrator
