Who We Are

MetaCompliance is a global leader in personalised cyber security awareness, reducing risk by engaging employees with targeted Security Awareness and Human Risk Management solutions that drive real behaviour change in an increasingly complex and high-threat digital world. Backed by private equity firm Keensight Capital, we are entering a new era of global growth, with 2025 set to be a defining year for us. James Mackay, our CEO, is bringing a clear and progressive vision to the business, rooted in deep industry insight that inspires innovation and excellence. Our strengthened leadership team brings deep expertise in technology, commercial growth, and high-impact scalability.

How we work matters just as much as what we’re building. We’re creating an environment where high-performing people can do their best work—backed by flexibility, trust, and a culture that values clarity, collaboration, and mutual respect. You’ll have the autonomy to lead, the support to grow, and the space to bring your ideas of “what good looks like” to life. If you want to do the most impactful work of your career, inspire results that really matter, alongside a team that values communication, collaboration, and progress, we’d love to hear from you!

About the Role

We’re looking for a strategic yet hands-on Customer Marketing Manager, to own and execute the customer marketing strategy. Our customers are at the heart of everything we do, and we know great long-term customer relationships must start from day 1. This role is all about driving engagement and retention, through regular and relevant communication streams, cross-sell and upsell initiatives, and customer events, all with the goal of keeping our customers satisfied and invested in the business, whilst supporting revenue growth targets. Working closely with our customer success team and your marketing peers across digital, product, content and more, you’ll have the best support team to ensure our customers get the most out of their MetaCompliance platform and become long-term advocates of our product and brand.

If you enjoy building great customer relationships through thoughtful, engaging, and value-driven marketing campaigns, and thrive in a world where you have a real voice, and the ability to have impact and influence across the Customer Success function, then this role is for you!

Responsibilities

• Own, and deliver on, the end-to-end customer marketing strategy
• Research and gain a deep understanding of our customer base – who they are, how they behave, what challenges they face, and how we can support at every turn
• Develop targeted customer nurture programs, using email, product messaging and educational content to improve adoption and reduce churn
• Partner with Product and Customer Success to deliver educational content that helps customers stay ahead of emerging cyber threats and maximize platform value
• Create and manage a customer event and webinar program to add value and build loyalty
• Build and run a customer advocacy program, identifying brand evangelists to build case studies, testimonials and references

• Use internal customer data to identify opportunities for future campaigns
• Use customer feedback to inform product roadmap and marketing messaging
• Create onboarding and training materials that encourage platform adoption and employee engagement from day 1
• Monitor and report on KPIs around engagement, retention, satisfaction, and revenue, to inform and shape marketing strategy

• Establish customer surveys and feedback loops with the customer base, to capture insights on trends, pain points, and evolving needs

Your experience

• 5+ years of experience in B2B customer marketing, ideally in SaaS or cybersecurity
• Ownership of the end-to-end customer marketing strategy
• Proven ability to develop and execute customer engagement strategies that drive retention and reduce churn
• Experience with cross-sell, upsell, and expansion marketing strategies
• Experience establishing customer advocacy programs
• Data-driven – you understand the key customer metrics to report on, and can navigate Hubspot, Salesforce, and other marketing tools, to distil the data down to share with with senior stakeholders and tell the customer success story internally
• Strategic thinker with a hands-on mindset—you can build and execute programs at pace
• Strong writing, content creation and storytelling skills
• Comfortable working in a fast-paced, agile, high-growth environment
• Able to work cross-functionally with Sales, Customer Success, and Product teams
• Strong understanding of SEO, content analytics, and marketing automation tools
• Experience working in PE-backed or scale-up environments is a plus

Why you will love it here!

At the heart of our mission is a passion for delivering innovative cybersecurity solutions that empower organisations and create exceptional experiences for our customers. Guided by our core values, we’ve built a culture that’s collaborative, forward-thinking, and driven by purpose. In 2024, we were proud to be recognised as a Certified™ Great Place to Work® – a reflection of the positive, inclusive, and supportive environment we’ve cultivated.

The Benefits

• Lead customer marketing in a high-growth, PE-backed company
• Huge opportunity to make a real impact in how we engage and retain customers
• 25 days annual leave, with increases at employment milestones, plus 10 bank holidays (In line with NI Bank holiday entitlement)
• Private pension scheme with 8% company matched contributions
• Private healthcare and life cover
• Enhanced maternity & paternity leave
• Training budget to support career growth and development
• Flexibility – never miss a work or family event – work life balance is important here
• Company socials – 2 per year, gathering our full global team!

• Employee referral bonus scheme – help us find people as great as you are

What truly sets us apart is our people. We believe that diverse perspectives, unique skills, and bold ideas are essential to our success. When you join our team, you’ll be part of a community that values your contributions and invests in your growth. From continuous learning opportunities to meaningful career development, we’re here to help you thrive—professionally and personally.

Statement on Fair Employment and Equal Opportunities:

MetaCompliance Ltd wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.