Contract Full Time – Permanent Working Hours 37 hours Monday to Friday Hybrid Working 2 days working from the office and 3 days working from home About the role Power NI, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Belfast. Reporting to the Commercial Care Team Leader, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. For this role we are seeking enthusiastic customer-focused people, who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential. About you Excellent numerical, spoken, and written communication skills with the ability to listen effectively. A suitable place to work at home and good broadband connection. Strong IT Skills with a good working knowledge of MS Office. Open to learn about new products and services in an a fast paced, ever growing industry. What We Offer Competitive salary + Up to 10% annual Bonus Annual Cost of Living Review 23-25 days Holiday Allowance + 11 stats and opportunity to buy more Career Progression and Development – Almost 100% of our promotions are from within the organisation Internal L&D courses, mentoring, external networking and year-round learning Enhanced Maternity and Paternity Pay Family Friendly Policies Health Care Sick Pay Award Winning Wellbeing Programme Wellbeing Fund – to be used towards anything that energises you from Gym equipment or membership to Reflexology Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Volunteering days and more Does energy move you? If so, see how you can be a part of the energy transition. All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck! Skills: Customer Care Customer Service Customer Focused Contact Centre Numerical MS Office Communication (Verbal And Written) Benefits: Performance Bonus Pension Fund Medical Aid / Health Care Laptop Paid Holidays Parking Career Development