Contract

Permanent – Full Time

Working Hours

37 hours – Monday to Friday

Location

Newforge Lane, Belfast

Salary

Up to £28,500 depending on experience, with progression opportunities up to £31,000 for Senior roles, plus up to 10% annual bonus.

Our Rewards;

• Up to 10% Annual Bonus
• Annual Cost of Living Review
• 25 Days Holiday per year + 11 stats and opportunity to buy more holidays
• Family Friendly Policies
• Enhanced Maternity and Paternity Pay
• Health Care
• Sick Pay

Your new opportunity

We have exciting opportunities for skilled specialists to join our award-winning teams. As a Customer Accounts Specialist, youll work within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. Youll negotiate tailored repayment options, and deliver empathetic, solution-focused support.

This is a fast-paced, customer-centric role involving:

• Proactive engagement via inbound and outbound calls
• Listening actively and acknowledging customer concerns
• Offering suitable solutions and setting clear expectations
• Collaborating with internal teams and third-party agencies
• Supporting vulnerable customers in line with regulatory requirements

Were looking for candidates who thrive in dynamic environments, demonstrate resilience and empathy, and are passionate about helping customers.

What you’ll need

• Experience handling difficult conversations in a fast-paced, target-driven environment
• Strong resilience, empathy, and adaptability
• Excellent written and verbal communication skills
• Strong negotiation skills
• Proficiency in Microsoft Outlook and multi-channel communications

If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.

Learning & Development;

• Career Progression and Development – Almost 100% of our promotions are from within the organisation
• Wellbeing Fund – to be used towards anything that energises you from Gym membership to Reflexology
• Mentoring Scheme
• Virtual Gym Membership

Social Opportunities;

• Sports and Social Club
• Allyship@work
• Women’s Network
• Green Team
• Volunteering days and more
• 87% of employees would recommend Energia Group to friends and family as a great place to work!
• You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
• You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
• We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.

Does Energy Move You? APPLY NOW!!!

Skills:
Customer Service Negotiation Communication (Verbal And Written)