Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and develop within the market.

We are looking for Customer Care Representative for our Newry office.

As a Customer Care Representative , you will maintain our current customers and support the external salesperson in their role in adding to our customers. Development of existing customer relationships will also be important to make sure that clients use Lektronix for all their spares and repairs needs.

As a Customer Care Representative you will achieve agreed sales targets and ensure that each of the accounts is managed to make sure the potential of the area is reached month after month. You will work side by side with external salespeople: their responsibility is to ensure that the new customers are added and supporting existing customers on a face-to-face basis.

You will deal with incoming enquiries and updating the customers with the progress of their ongoing jobs. You will also be responsible for pricing/invoicing collections from the customer. You will deal with customers from all manufacturing backgrounds ranging from smaller companies to large multinationals.

You will report to Customer Service Team Leader.

The Responsibilities – you will do:

• Achieve sales targets and manage a geographical area in Ireland to maximize its sales potential.
• Maintain customer relationships.
• Ensure that customers are satisfied with our services and that expectation levels are managed successfully.
• Assess and price all repair and supply jobs, taking into account individual customer’s individual needs and future potential.
• Maintain a database of existing and potential customers.
• Coordinate and follow-up on existing leads initiate contact, create new leads and bring on new customers.
• Work with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
• Provide regular information to assist management with decision-making, Make recommendations to management on business development activity.
• Help with after sales queries, investigate customer complaints, and ensure that they are dealt with to the customers’ satisfaction.
• Work with our workshops, escalating issues and relating feedback to customers.
• Engage other Customer Services personnel, Regional Sales Managers and the Commercial Manager in the selling/approach for certain customers.
• Provide information to support management of the business to all levels.
• Identify important issues from information gathered.
• Demonstrate behavior following Rockwell Automation values.
• Act with highest integrity in all areas.

The essentials – you will have:

• Minimum GCSE Grade C in both English & Mathematics.
• Microsoft Office experienced user
• Experience assisting customers through chat and email support in English.
• Cross selling products skills
• Experience providing detailed troubleshooting and resolutions to users to maintain accurate records.
• Ability to analyze information quickly and provide solutions that meet customer needs.

The preferred – Experience you might also have:

• Customer Service
• B2B Sales
• Key Account Management

What we offer:

• Optional hybrid working model once trained (3 office: 2 remote)

• Free on-site parking

• Experience working for a Fortune 500 company

• Monthly paid sales commission

• Branded clothing

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

• Plus, other attractive local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid #LI-YSM

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.