Job Title: Control Room Operator
Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Hourly Rate: £12.60 p/h (uplift for night shifts will apply)
Shift Pattern: 4 on, 4 off, 12 hour shifts, 6am-6pm and 6pm-6am
Contract Type: Full time, permanent

About the Role

We are looking for a highly proactive and reliable Control Room Operator to join our team. Working in a fast-paced environment, you’ll be the first point of contact for a range of operational activities, playing a key role in ensuring the smooth running of our services 24/7.

Key Responsibilities

• Respond promptly and professionally to incoming telephone calls and emails from clients, field staff, and internal departments.
• Schedule and allocate tasks, ensuring appropriate coverage and compliance with operational requirements.
• Monitor and manage systems to track performance and workforce activity.
• Escalate any service issues or incidents in line with procedures.
• Maintain accurate records and logs of all communications and activities.
• Proactively identify and resolve issues before they escalate.
• Collaborate with colleagues and departments to ensure continuity of service.

What We’re Looking For

• Excellent communication skills (verbal and written).
• Strong organisational skills and attention to detail.
• Confident using IT systems including email, scheduling software, and internal databases.
• Ability to work under pressure and manage competing priorities.
• A proactive, can-do attitude with a problem-solving mindset.
• Previous experience in a control room, helpdesk, or scheduling environment is desirable but not essential – full training will be provided.

Essential

• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Benefits

• Competitive hourly rate
• 4 on 4 off shift pattern offering work-life balance
• Full training and ongoing support
• Opportunities for career development within a growing organisation
• Access to employee benefits scheme

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

Skills:
Customer Service IT Literate 5 year UK working history