Job details
Job reference: REQ000051
Date posted: 08/07/2025
Application closing date: 22/07/2025
Location: Belfast Harbour Estate
Salary: Blank
Package: Blank
Contractual hours: 42
Basis: Full Time
Job category/type: Belfast Harbour Police
Control Room Operator
We are currently looking for a Control Room Operator to join Belfast Harbour Police.
Role Purpose
To provide a multifunctional service to the public and members of Belfast Harbour Police (BHP) by receiving, managing, and determining the response to emergency and non-emergency calls.
Control Room Officers will offer advice and assistance to callers, log calls in accordance with local and national quality and performance standards. Part of this role will include the monitoring of CCTV and Access Control Systems according to BHP policy and procedures.
Control Room Officers are required to work shifts on a rota that will include weekend working.
Essential Criteria
- 5 GCSEs (Grade C or above) to include Maths and English Language (or equivalent)
- Minimum of 2 years’ recent experience in a contact centre or customer services environment
- Excellent communication skills – telephone and radio systems.
- Ability to accurately extract and record information.
- Proficient in the use of Microsoft Office Suite (including MS Word, MS PowerPoint, MS Outlook).
- Excellent keyboard skills, requiring a level equivalent to 30wpm or above.
- Full valid driving license and access to own vehicle .
Benefits
- Competitive salary
- Enhanced Annual Leave
- Modern Family Friendly policies
- Benefits platform- Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
- Life assurance cover
- Free Car Parking
- Subsidised Canteen
- Personal Development Budget Scheme
For more details please view attached Job Description.
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