We are currently recruiting a Contact Centre Team Leader on a 13-month temporary contract to support the operations of our busy Customer Contact Centre. Reporting directly to the Customer Contact Coordinator, the successful candidate will play a key role in leading a dedicated team of customer service agents.

This is an excellent development opportunity for someone with supervisory experience who is ready to take the next step into a team leadership role. At NIE Networks, we are committed to supporting training, development, and career progression reflected in our consistently high employee retention rate of 97%.

For further information, the Role Specification Document is available to download.

CV and Cover Letter must be received no later than 11pm on Sunday 7 December 2025.

Skills:
Contact Center Management Call center management Customer Service Operations Managing customer service Quality Customer Service

Benefits:
Pension Fund Parking Paid Holidays Mobile Phone Laptop Gym